Frequently Asked Questions

Orders & Payments

• How can I place an order?

  Explore our collections, select your preferred design, color, and size, and proceed through our secure checkout.

• Which payment methods do you accept?

  BELEETO accepts major credit and debit cards and other eligible payment methods displayed at checkout. Available options may vary by country.

• Is Cash on Delivery available in Pakistan?

  Cash on Delivery is not currently available. We are working toward introducing this option for eligible orders in Pakistan.

• Can I modify or cancel my order?

  Please contact hello@beleeto.com as soon as possible after placing your order. We will review your request, but changes or cancellations cannot be guaranteed once processing has begun.

Shipping & Delivery

• Where does BELEETO deliver?

  We deliver throughout the United States and Pakistan, as well as to select international destinations. Available delivery options are shown at checkout.

• How long does delivery take within the United States?

  Orders within the United States are generally fulfilled through our Chicago-area operations and shipped using USPS Ground Advantage.

  Available shipping rates and estimated delivery times are displayed at checkout where supported. Delivery times may vary by destination and carrier operations.

  Please allow 1–3 business days for order processing before dispatch.

• How long does delivery take in Pakistan?

  Standard Shipping within Pakistan has an estimated transit time of 7–10 business days after dispatch.

• How long does delivery take to the rest of the world?

  International delivery times vary depending on the destination, selected shipping service, and customs clearance.

  Available shipping options, estimated delivery times where provided, and applicable shipping charges are displayed at checkout.

  Please allow 1–3 business days for order processing before dispatch.

• How long does order processing take?

  Orders are typically prepared for dispatch within 1–3 business days, excluding applicable public holidays.

• How much does shipping cost?

  Shipping charges depend on your delivery destination, package details, and available services. Your final shipping charge is displayed at checkout.

  Eligible Pakistan orders of Rs25,000 or more qualify for complimentary Standard Shipping.

• Will I receive tracking information?

  A shipping confirmation email with tracking information will be provided where available.

• Are customs duties included in international orders?

  International orders may incur import duties, taxes, or customs charges. Unless expressly included at checkout, these charges are the customer's responsibility.

• Can I change my shipping address after placing an order?

  If you need to correct your shipping address, please contact hello@beleeto.com as soon as possible with your order number and updated details.

  We will make reasonable efforts to accommodate corrections before dispatch, but changes cannot be guaranteed once an order has shipped.

• What should I do if my package is marked delivered but I haven't received it?

  Please check your delivery location, household members, building management, and the carrier's tracking information.

  If you are still unable to locate your package, contact hello@beleeto.com with your order number. We will review the circumstances and assist with available shipment information where appropriate.

  Refunds or replacements are not automatic for packages confirmed delivered, except where required by applicable law.

• What happens if my shipment is delayed?

  Delivery timeframes are estimates and may be affected by carrier operations, customs inspections, weather conditions, public holidays, or other circumstances beyond our reasonable control.

  Please review your tracking information where available. If you need further assistance, contact hello@beleeto.com with your order number.

• Can my order arrive in multiple packages?

  Yes. Depending on the number of garments, packaging requirements, and shipping arrangements, your order may arrive in more than one package. For larger orders, BELEETO may use separate parcels to help ensure secure and efficient delivery. Tracking information will be provided where available, and packages may arrive on different dates.

Sizing & Garment Care

• How do I select the right size?

  Please review the measurements and sizing information provided with each design before placing your order.

• How should I care for my BELEETO garments?

  Care requirements vary by design and fabric. Always follow the instructions on the garment's care label to preserve its appearance and quality.

• Will sold-out sizes or designs be restocked?

  Availability varies by design, size, and collection. Some styles may return, while others may not be restocked.

  We recommend checking our website for the latest availability and following BELEETO on Instagram (@BeleetoOfficial) for collection announcements and updates.

Returns & Exchanges

• What is your return policy?

  Eligible return requests must be initiated within 7 calendar days of delivery.

  Merchandise must be unworn, unused, unwashed, and in its original condition, with all original tags and labels securely attached.

• Can I remove the tags and still return an item?

  No. For discretionary returns or exchanges, all original tags and labels must remain attached in their original placement and condition. Removed, altered, or reattached tags make merchandise ineligible.

• Can I try on a garment?

  Yes. You may try on a garment to check its fit, provided it remains in pristine condition, with its original tags attached and no signs of wear, perfume, makeup, damage, or alteration.

• How do I request a return?

  Email hello@beleeto.com within the applicable return window with your order number, the item concerned, and the reason for your request.

  All returns require prior authorization. Return instructions and the designated address will be provided following approval.

• Who pays for return shipping?

  Customers are responsible for return shipping associated with discretionary returns, including changes of mind or sizing preferences.

• Can I exchange an item for another size or color?

  Eligible exchanges may be requested within 7 calendar days of delivery and are subject to stock availability.

• When will I receive my refund?

  Once an eligible return has been received, inspected, and approved, BELEETO generally initiates the refund within 5–7 business days. Additional bank processing time may apply.

• What if my order arrives damaged, defective, or incorrect?

  Please email hello@beleeto.com promptly, preferably within 48 hours of delivery, with your order number and photographs where available. Our customer care team will review the concern and assist with an appropriate resolution.

• Are sale or discounted items eligible for returns?

  Sale or discounted merchandise and items expressly designated as Final Sale are not eligible for discretionary returns or exchanges.

  This does not affect any rights or remedies that cannot be excluded under applicable law.

• Can I return an international order?

  Eligible international returns must follow the return authorization, time-limit, and merchandise-condition requirements described in our Refund Policy.

  Customers are responsible for applicable return shipping costs and any additional customs, duties, taxes, or carrier charges associated with discretionary returns.

  Please contact hello@beleeto.com for approval and the designated return address before sending any merchandise.

Customer Care

• How can I contact BELEETO?

  For questions about our collections, sizing, orders, or general inquiries, please use our Send Inquiry form.

  You may also contact us at hello@beleeto.com. Our team will respond as soon as possible.

• Where can I follow BELEETO for collection updates?

  Stay connected with BELEETO for new collections, design features, and brand updates.

  Follow us on Instagram at @BeleetoOfficial, or explore our official social media channels through the links on our website.

• Will products appear exactly as shown online?

  We take care to present our garments as accurately as possible. Slight variations in color may occur due to lighting, photography, and individual screen settings.