Refund policy

Returns & Exchanges

At BELEETO, every piece reflects a commitment to thoughtful design, considered craftsmanship, and exceptional attention to detail.

We take great care in preparing each order and encourage our customers to review product descriptions, sizing information, and purchase details before placing an order.

Should you wish to request a return or exchange, please review our policy below.

Return Eligibility

Return requests must be initiated within 7 calendar days of delivery.

To be eligible, merchandise must meet all of the following conditions:

Unworn, unused, and unwashed.
In its original condition, without signs of wear or alteration.
Free from stains, odors, makeup, perfume, damage, or other marks.
All original tags and labels must remain securely attached to the garment, in their original placement and condition. Removed, detached, altered, or reattached tags will render merchandise ineligible for discretionary returns or exchanges.
Accompanied by all original packaging.
Supported by a valid BELEETO order number or proof of purchase.

Merchandise must be returned in its original, unworn condition. Trying on a garment for fit is permitted, provided all original tags remain attached and the garment shows no signs of wear, damage, perfume, makeup, or alteration.

All returned merchandise is subject to inspection upon receipt.

BELEETO reserves the right to decline discretionary returns that do not meet these requirements.

Non-Returnable Merchandise

The following merchandise is not eligible for discretionary returns or exchanges:

Sale or discounted merchandise.
Items expressly designated as Final Sale.
Gift cards.
Personalized, customized, or made-to-order pieces.
Merchandise that has been worn, washed, altered, or damaged after delivery.

Please review product details carefully before completing your purchase.

Return Authorization

All returns require prior authorization from BELEETO.

To submit a return request, contact:

hello@beleeto.com

Please provide:

Your order number.
The item you wish to return.
The reason for your request.
Supporting photographs, where relevant.

Our customer care team typically responds within 1–2 business days.

Approved requests will receive return instructions and the designated return address.

Returns sent without prior authorization may be refused.

Return Shipping

Customers are responsible for return shipping expenses associated with discretionary returns, including changes of mind, sizing preferences, or personal preferences.

We strongly recommend using a tracked and insured shipping service.

Customers should retain proof of postage and tracking information until their return has been received and processed.

For discretionary returns, customers remain responsible for return parcels until they are received by BELEETO. BELEETO does not automatically issue refunds for merchandise lost or damaged during return transit.

Original shipping charges are generally non-refundable for discretionary returns.

International Returns

International return requests must follow the same authorization and merchandise-condition requirements.

Customers are responsible for applicable return shipping costs and any additional customs, duties, taxes, or carrier charges associated with discretionary returns.

All international returns must be sent to the designated address provided by BELEETO following approval.

Unauthorized returns may be refused.

Refunds

All returned merchandise undergoes inspection before a refund is approved.

Once an eligible return has been received, inspected, and approved, BELEETO generally initiates the refund to the original payment method within 5–7 business days.

Please note:

Refunds are issued only for eligible, approved returns.
Original shipping charges are generally non-refundable for discretionary returns.
Merchandise showing signs of wear, washing, alteration, or damage may be rejected.
Bank and payment-provider processing times may vary.

Customers will receive an email notification when their refund has been initiated.

Exchanges

Exchanges may be requested within 7 calendar days of delivery and are subject to merchandise eligibility and stock availability.

Exchanges for a different size or color are not guaranteed.

Customers are responsible for applicable shipping charges associated with discretionary exchanges.

Please contact hello@beleeto.com before sending any merchandise.

Damaged, Defective, or Incorrect Orders

Every BELEETO order is carefully inspected before dispatch.

If an item arrives damaged, defective, or incorrect, please notify our customer care team promptly, preferably within 48 hours of delivery.

Please include your order number, a description of the concern, and clear photographs where available.

All claims are reviewed individually.

BELEETO does not provide refunds, replacements, or exchanges for damage resulting from:

Improper garment care or washing.
Accidental damage after delivery.
Misuse or negligence.
Unauthorized alterations.
Normal wear and tear.

Where a manufacturing defect, shipping damage, or fulfillment error is confirmed following review of the available information, BELEETO will determine the appropriate resolution based on the circumstances of the order.

Refused & Undeliverable Shipments

Orders refused by the recipient or returned because of incorrect shipping information, unsuccessful delivery attempts, or failure to collect a shipment may incur additional shipping and handling expenses.

Any eligible refund may be adjusted to account for reasonable, applicable costs associated with the return.